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Catherine DeVrye is the #1 best-selling author of Good Service is Good Business (and great customer service costs nothing but can add value!). A past winner of the Australian Executive Woman of the Year Award and a former IBM executive, Catherine is now a full time writer and professional speaker on the international circuit and an experienced media performer. She is also the author of six other highly successful books in Australia, published by Pearson, Harper Collins, Prentice Hall, Random House, Simon & Schuster and Allen & Unwin, and these have been translated into over a dozen languages.