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The Real-Time Revolution
The Real-Time Revolution
Transforming Your Organization to Value Customer Time
Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done. Business survival requires valuing what customers value-and in our overworked and distraction-rich era, customers value their time above all else. Real-time companies beat their rivals by being faster and more responsive in meeting customer needs. To become a real-time company, as top scholars Jerry Power and Tom Ferratt explain, you need a real-time monitoring and response system. They offer detailed advice on how to put procedures in place that will collect data on how well products or services are saving customer time; identify strengths, weaknesses, threats, and opportunities; and specify innovations needed to save even more customer time.
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CA$ 36.99



Book Author
Jerry Power and Thomas Ferratt
Genre Business & Economics
Binding
PERFECT BINDING (PAPERBACK)
ISBN
9780369318527
Publisher
Berrett-Koehler Publishers
Approximate delivery

10 - 15 Days (?)

Publication Date
03-Sep-2019